Return policy

1. Eligibility:

   • You may return your purchase within 28 days of receiving your order.
   • To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Items that are not in their original condition or are damaged may not be eligible for a refund.

2. Initiating a Return:

   • To initiate a return, please contact our customer service team at info@merseybathrooms.net with your order number and details of the item(s) you wish to return.
   • Our customer service team will provide you with instructions on how to return the item(s) and the return address.

3. Return Shipping:

   • If the item is being returned due to a change of mind and is not faulty, the customer is responsible for covering the cost of return postage.
   • We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

4. Refunds:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.

5. Exchanges:

   • Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Faulty Items:

   • If the item is faulty or damaged upon receipt, please contact us immediately with photos of the issue. We will arrange for a replacement or refund, including return postage costs.

Contact Us: If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at info@merseybathrooms.net or use contact us form on our website.

Thank you for shopping with Mersey Bathrooms. Your satisfaction is our priority.